Privacy policy
Effective from 20. 10. 2026
1. Controller
The controller of personal data processed on the website https://bcidgroup.com is BCID Group s. r. o., with its registered office at Drobného 1960/27, 841 01 Bratislava, company ID (IČO): 57319812(the “controller” or “we”).
Contact: e-mail hello@bcidgroup.com, phone +421 902 089 197.
2. Data protection officer
The controller is not obliged to appoint a data protection officer and has not appointed one. Please direct all questions about personal data to the contact details of the controller above.
3. What data we process, for what purpose and for how long
| Purpose | Personal data | Legal basis | Retention period |
|---|---|---|---|
| Handling enquiries sent through the form, by e-mail or by phone | name, company, e-mail, phone, content of the message and data entered in the form | Art. 6(1)(b) GDPR (steps taken at your request prior to entering into a contract) | until the enquiry is handled, at most 3 years |
| Concluding and performing a contract | identification and contact details, order and billing details | Art. 6(1)(b) GDPR (performance of a contract) | for the term of the contract and the limitation period of claims arising from it |
| Accounting and taxes | data stated on invoices and accounting documents | Art. 6(1)(c) GDPR (Act No. 431/2002 Coll. on Accounting) | 10 years |
| Visitor statistics | online identifiers and data about the visit of the website | Art. 6(1)(a) GDPR (consent) and Section 109(8) of Act No. 452/2021 Coll. on Electronic Communications | according to the expiry of the cookies stated on the Cookies page |
| Measuring and targeting advertising | online identifiers, data about the visit and its source, a hashed e-mail and phone when a form is sent | Art. 6(1)(a) GDPR (consent) and Section 109(8) of Act No. 452/2021 Coll. on Electronic Communications | according to the expiry of the cookies stated on the Cookies page |
| Proof of cookie consent | consent ID, anonymised IP address, time and scope of the consent | Art. 6(1)(c) in conjunction with Art. 7(1) GDPR | 3 years |
| Protecting the website against misuse and spam | IP address and technical records (logs) | Art. 6(1)(f) GDPR (legitimate interest in the security of the website) | 30 days |
When the retention period expires, we delete or anonymise the personal data.
4. Where we get personal data from
We obtain personal data directly from you when you write to us, call us or fill in a form on the website. Data about your visit of the website is obtained from your browser through cookies, and only with your consent.
5. Obligation to provide personal data
Providing personal data is voluntary. Without your contact details, however, we cannot handle your enquiry or conclude and perform a contract. We are required by law to process the data stated on invoices.
6. Recipients of personal data
Personal data may be processed by the following persons, who provide services to us:
- Websupport s.r.o., Karadžičova 12, 821 08 Bratislava – hosting of the website and the database
We may also provide personal data to public authorities where required by law.
We do not sell personal data.
7. Transfers to third countries
We do not transfer personal data outside the European Economic Area.
8. Automated decision-making and profiling
We do not take decisions based solely on automated processing that would have legal effects on you. With your consent to marketing cookies, we may use your visit to build advertising audiences in the advertising systems of the recipients listed above, so that we can show you relevant ads.
9. Your rights
- the right of access to your personal data and to a copy of it,
- the right to rectification of inaccurate data,
- the right to erasure (“right to be forgotten”),
- the right to restriction of processing,
- the right to data portability,
- the right to object to processing based on legitimate interest,
- the right to withdraw your consent at any time, without affecting the lawfulness of processing before its withdrawal.
10. How to exercise your rights
You can exercise your rights by e-mail at hello@bcidgroup.sk or in writing at Drobného 1960/27, 841 01 Bratislava. We will reply without undue delay, at the latest within one month. In justified cases we may extend this period by a further two months and will inform you about it.
11. Complaints
If you believe that the processing of your personal data infringes the law, you may lodge a complaint with the Office for Personal Data Protection of the Slovak Republic, Hraničná 12, 820 07 Bratislava 27, www.dataprotection.gov.sk.
12. Cookies
Information about cookies and how to change your consent to them is on the Cookies page.
13. Changes
We may update this information. The current version is always on this page together with the date from which it is in effect; previous versions are in the list of versions.